|Managing My Customer Account|
Can’t remember the email address you used? Go ahead and select the Create Account option.
How do I update the email address the City of Edmonton has on file?
I forgot the password to my Move.Learn.Play account. What are my options?
How long does it take to set up a Move.Learn.Play account?
This process is automated and takes just a few minutes.
How do I add (or remove) children to my Move.Learn.Play account?
Is my credit card information kept on file?
How do I deactivate my customer account?
Please place this request with our Admissions and Customer Service team at MyAccount@edmonton.ca.
I still have questions. How can I contact someone about my Move.Learn.Play account?
Please email MyAccount@edmonton.ca. Our Admissions and Customer Service team are happy to assist.
|About Memberships and Admissions|
Single admission (pay per reservable time slot):
One month pass:
Will I be able to purchase any of these online?
What will I have access to for these prices?
You will have access to all areas that are open: Fitness centres, gymnasiums, and aquatics areas.
|Visiting the Edmonton Valley Zoo|
Can I purchase tickets at the gate?
I bought my online ticket, do I have to come right at the start time?
What is happening with my membership?
I am a member, do I have to pay the general admission price or is that included in my membership?
My membership has expired, how can I renew my membership?
Yes, you can purchase or renew memberships on MoveLearnPlay.edmonton.ca
Does my timed ticket mean I have to exit at a certain time?
Is there a family admission rate?
Do I have to wear a face mask?
Will there be any animal talks?
No. Animal talks are currently cancelled.
Will there be any rides? (train/carousel)
Rides and play structures will remain closed for the time being.
Will the outdoor play structures be open?
The play structures will remain closed at this time.
How frequently are you cleaning the washrooms?
Will the Zootique be open?
The Zoo-tique gift shop will have modified operations.
Will you be selling face masks?
The Zoo-tique gift shop will be stocking a small supply of masks for sale.
Will there be any food service available?
How will I navigate the zoo?
Will there be stroller rentals available?
Stroller and scooter rentals will not be available at this time. You are welcome to bring your own.
Will there be hand sanitizer stations around the zoo?
Will any buildings be closed?
Will there be any exhibits closed?
What if I missed part of the zoo on the one way route?
Will the Urban Farm contact yard be open?
No, the contact yard will not be open but you will be able to see the animals in the contact yard.
What happens if there is a COVID19 exposure while I am visiting?
|EPCOR Zoominescence Event|
When does the event run?
Thursdays-Sundays, Nov. 27-January 3. Daily the week of Christmas. Closed Dec. 24 & 25. 3:30- 9 p.m.
Why have the zoo hours changed?
When is the zoo open?
Thursdays-Sundays, Nov. 27-January 3. Daily the week of Christmas. 3:30-9 p.m. Closed Dec. 24 & 25
How much does it cost?
$14.95 per Adult / $10.50 per Child / $13.50 per Youth or Senior
Can I use my memberships?
Yes, memberships are accepted but you still need to book your timed entry online.
Why is it called EPCOR Zoominescence?
EPCOR graciously agreed to be the title sponsor of this event to help offset our costs.
|How to Access a Recreation Centre|
How do I gain access to a recreation facility/pool when they open?
How do I book through MoveLearnPlay?
What do I do if I need to cancel?
You will need to send an email to email@example.com or call 311 in order to cancel your booking.
How early should I arrive at a recreation centre?
What if I’m running a bit late. Will I still be able to get into the facility?
Yes, you will still be permitted to enter within your time slot.
Can I drop in for an activity in a recreation centre?
Will you announce when facilities are full?
When a facility is at capacity, there will be no open times available when booking online.
Are you tracking people coming into a facility?
How long are time slots for the different activities?
I want to visit both a fitness centre and then a pool. Can I do that with a single booking?
What are the operating hours for facilities?
What do I need to know once I’ve booked my time and before I come to the facility?
We recommend that you leave valuables at home.
|What's Available in a Recreation Centre|
When recreation centres reopen, what will I be able to do and use in the facility?
Will there be any restrictions on activities in fitness centres?
Will indoor running tracks be available?
Are indoor fitness programs being offered?
Are drop-in programs and open gym times available?
What about pools? When do they open?
What aquatic programs are available?
The following opportunities are available with a timed entry:
|Our Safety Protocols|
When do I need to wear a face mask?
What are you doing to ensure my safety while I’m in the facility?
What is a face covering?
What are you specifically doing for safety in fitness centres and gymnasiums?
Will bathrooms be available?
What are you specifically doing for safety in pools/aquatic centres?
Will hot tubs and steam rooms be open?
Will locker rooms be available for fitness users?
Will locker rooms be available for pool users?
Are there limits on how long people can stay in a facility?