Why is my previous log-in and password from eReg.edmonton.ca or previous golf bookings system not working?
If you previously had an eReg or online golf account, simply go to the login page of this site and select the link to reset your password. When instructed, provide the email address that you previously used for eReg or to book a golf tee time online.
Can’t remember the email address you used? Go ahead and select the Create Account option.
How do I update the email address the City of Edmonton has on file?
First log in to your Move.Learn.Play account; this will bring you to your Account Preferences page. Select Edit Details from the menu on the left and update your personal information as needed.
I forgot the password to my Move.Learn.Play account. What are my options?
Visit the login page and select the option to reset your password. You’ll then shortly receive an email confirming your request and enabling you to reset your password.
How long does it take to set up a Move.Learn.Play account?
This process is automated and takes just a few minutes.
How do I add (or remove) children to my Move.Learn.Play account?
Once you log in, you will automatically be brought to your Account Preferences. You can add children under the Families and Groups option found within the left navigation. To remove children from your account, please place this request with our Admissions and Customer Service team at MyAccount@edmonton.ca.
Is my credit card information kept on file?
The City follows strict cash handling policy and does not store your credit card information on file.
How do I deactivate my customer account?
Please place this request with our Admissions and Customer Service team at MyAccount@edmonton.ca.
I still have questions. How can I contact someone about my Move.Learn.Play account?
Please email MyAccount@edmonton.ca. Our Admissions and Customer Service team are happy to assist.
If you are a current member of any of our City of Edmonton Recreation Centres, your membership will remain on hold until June 30, 2021.
You can reactivate your membership by scanning your card with your first reserved visit at a facility.
Please note that 2021 pricing will be in effect for reactivated continuous monthly memberships.
What is the new membership?
The interim monthly membership is $40 per month for individuals and $100 per month for families and allows access to individual low-intensity fitness activities, in-facility low-intensity group fitness classes and virtual fitness classes.
The family membership is valid for up to seven people in the same household related by birth, legal status or marriage.
Not available to purchase online. Please book an in-person appointment with the front desk and bring a list of family members, birthdates and proof of address for adults.
Tickets are not available at the gate and are being sold online only.
Members and Pass Holders must also book tickets online in advance.
Tickets are all timed entry.
There is a daily attendance limit of 1,000 people (100 tickets per half hour time slot).
A maximum of 5 tickets may be purchased per transaction.
You will receive an email confirming your booking along with information you’ll need to be aware of before you come to a facility.
You will be able to book a time slot up to two weeks in advance. * Note: Those without access to computers, tablets or smartphones can call 311 to book tickets
How do I book through MoveLearnPlay?
Log in before starting any reservations
Click ‘Edmonton Valley Zoo’
Click ‘Zoo Admissions’ to book a time to visit the zoo if you want to reserve a spot (already have a membership, have LAP, or want to pay for a one-time visit).
Click ‘Zoo Memberships’ if you would like to purchase or renew a membership.
You will then see all of the available times.
To select a time:
Enter the date(s) you would like to visit.
If on mobile, swipe left until you see ‘book now’
Enter the number and types of tickets you would like to book. Members and pass holders should choose that option; your total will be $0. (Your pass will be checked at the gate when you arrive).
If you do NOT have a membership, enter in the quantity per pricing unit (eg. 1 Adult, Child, etc)
Add to basket
Scroll down and click checkout
What do I do if I need to cancel?
You can view and cancel your upcoming time slot reservations within the "Appointment" section of your MoveLearnPlay account. To cancel an upcoming time slot, select the “cancel” button next to the desired date and time.
How early should I arrive?
Please arrive during your half hour entry window.
What if I'm running a bit late. Will I still be able to get into the facility?
You are permitted to enter within your time slot.
Can I drop in for an activity in a recreation centre?
Drop-in visits are not permitted at this time. We require that you book a time to visit a centre
What do I need to know once I’ve booked my time and before I come to the facility?
If you are experiencing symptoms of illness, please do not visit the facility. We ask that you cancel your booking if you can.
Do not visit if you have travelled outside of Canada within the last 14 days.
Do not visit if you have been in contact with someone with COVID-19. Stay home and isolate as per Alberta Health guidelines.
When you come to the facility, please show your booking confirmation to the staff member at the front door so we can verify that you have booked a time.
What is available at the Zoo?
Outdoor areas of the zoo will be open
Indoor habitats are currently closed due to provincial health orders
The train and carousel rides will remain closed
Play structures are open. They are not cleaned or sanitized, so please take the appropriate precautions.
There will be no animal talks or programs
The Zoo-tique gift shop is open
There will be no paper maps available - please download the Edmonton Valley Zoo app from Google Play or the App Store
Stroller and scooter rentals will not be available
Water bottle fill stations are open but water fountains have been turned off
Limited food service options are available - Sandwich and Sons in the Plaza and Moo at the Zoo located at the Urban Farm. There will be no patio seating. Food and drinks must be taken to go. Masks are mandatory except for brief removal when eating or sipping a beverage.
All restrooms will be open and cleaned regularly
Increased hand sanitizer stations will be available, including at the entrance, exit, and throughout the zoo
What are you doing to ensure my safety while I’m in the facility?
You must reserve a time slot in order to access a facility
Signage will be in place at facilities to help guide you. Staff will also be available to help with directions.
Please follow all entry and exit signage at facilities.
It is mandatory that patrons and participants wear a mask at all times including while participating in individual or group activities.
You are asked to come dressed in your workout clothes.
Alberta Health recommends you bring your hand sanitizer with you, but we will have hand sanitizer available in multiple locations throughout the facilities.
Please do not gather in common areas inside or outside of facilities.
What are you specifically doing for safety in fitness centres and gymnasiums
Equipment in fitness centres has been spaced 3-metres apart to comply with physical distancing guidelines.
Some equipment will be taken out of use to ensure proper physical distancing.
Staff at the facilities will also help by:
Directing traffic, ensuring proper user etiquette and thoroughly cleaning equipment before and after use.
Working with custodial staff to ensure all high-touch areas and amenities are regularly cleaned.
Monitoring physical distancing and the use of masks or face coverings.
Educating patrons in all fitness centres and gymnasiums about current COVID-19 guidelines for facilities.
Signage throughout facilities will assist with patrons having a safe and enjoyable experience and signage leading into facilities will remind people of the public health guidelines and the need to have a time booked for entry.
Additionally, new queuing markers and control devices will be in place to assist patrons in maintaining appropriate distances.
Only low intensity activities will be allowed (exception when working out with a Personal Trainer in a dedicated space). Working out at low intensity means you must be able to talk while exercising. Another way to judge low intensity is the Rate of Perceived Exertion (RPE) scale from 1-10, which you can check out here and will be posted at the facility as well. An RPE of 1-4 is acceptable.
Masks or face coverings must be worn when using equipment. Posters showing this scale will be up in our facilities/fitness centres and staff will educate people as needed.
Will bathrooms be available?
Yes, bathrooms are available. We remind you to follow Alberta Health guidelines and wash your hands after using bathrooms.
What are you specifically doing for safety in pools/aquatic centres?
At this time, pools and aquatic centres remain closed.
Will hot tubs and steam rooms be open?
At this time, hot tubs, saunas and steam rooms remain closed.
Will locker rooms be available for fitness users?
We ask that you arrive at the facility in your workout clothes
There will not be change room access for fitness centre or gymnasium users.
Valuables lockers may be available in facilities where physical distancing is possible.
Are there limits on how long people can stay in a facility?
There will be time limits on how long you can stay in facilities. Individual fitness users can stay up to 75 minutes before you must leave. Group fitness participants can stay for the duration of the program in which you are involved.
Everyone must leave the facility once your time has concluded. Please do not gather in common areas inside and outside of facilities and in parking lots.
Once you are done, you must leave so that cleaning can take place and to make room for others coming in for their scheduled visits.