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|Managing My Customer Account|
Why is my previous log-in and password from eReg.edmonton.ca or previous golf bookings system not working?
If you previously had an eReg or online golf account, simply go to the login page of this site and select the link to reset your password. When instructed, provide the email address that you previously used for eReg or to book a golf tee time online.
Can’t remember the email address you used? Go ahead and select the Create Account option.
How do I update the email address the City of Edmonton has on file?
First log in to your Move.Learn.Play account; this will bring you to your Account Preferences page. Select Edit Details from the menu on the left and update your personal information as needed.
I forgot the password to my Move.Learn.Play account. What are my options?
Visit the login page and select the option to reset your password. You’ll then shortly receive an email confirming your request and enabling you to reset your password.
How long does it take to set up a Move.Learn.Play account?
This process is automated and takes just a few minutes.
How do I add (or remove) children to my Move.Learn.Play account?
Once you log in, you will automatically be brought to your Account Preferences. You can add children under the Families and Groups option found within the left navigation. To remove children from your account, please place this request with our Admissions and Customer Service team at MyAccount@edmonton.ca.
Is my credit card information kept on file?
The City follows strict cash handling policy and does not store your credit card information on file.
How do I deactivate my customer account?
Please place this request with our Admissions and Customer Service team at MyAccount@edmonton.ca.
I still have questions. How can I contact someone about my Move.Learn.Play account?
Please email MyAccount@edmonton.ca. Our Admissions and Customer Service team are happy to assist.
|How to Access a Recreation Centre|
How do I gain access to a recreation facility/pool when they open?
How do I book through MoveLearnPlay?
What do I do if I need to cancel?
You can view and cancel your upcoming time slot reservations within the "Appointment" section of your MoveLearnPlay account. To cancel an upcoming time slot, select the “cancel” button next to the desired date and time.
How early should I arrive at a recreation centre?
Please arrive no earlier than 10 minutes before your reserved time slot for a fitness centre or group fitness activity.
What if I’m running a bit late. Will I still be able to get into the facility?
Yes, you will still be permitted to enter within your time slot.
Can I drop in for an activity in a recreation centre?
Drop-in visits are not permitted at this time. We require that you book a time to visit a centre.
Will you announce when facilities are full?
When a facility is at capacity, there will be no open times available when booking online.
Are you tracking people coming into a facility?
Alberta Health requires that we track all visitors to recreation centres for the purposes of tracing potential contacts with someone who has tested positive for COVID-19.
How long are time slots for the different activities?
Time slots fo rindividual fitness activities are 75 minutes. The length of fitness programs varies.
I want to visit both a fitness centre and then a pool. Can I do that with a single booking?
At this time, pools remain closed.
What do I need to know once I’ve booked my time and before I come to the facility?
If you are experiencing symptoms of illness, please do not visit the facility. We ask that you cancel your booking if you can.
When you come to the facility, please show your booking confirmation to the staff member at the front door so we can verify that you have booked a time.
We ask that you come ready for your activity. For example, if you’re going to a fitness centre, then come dressed in fitness attire. Change rooms remain closed at this time.
We recommend that you leave valuables at home.
|What's Available in a Recreation Centre|
When recreation centres reopen, what will I be able to do and use in the facility?
Will there be any restrictions on activities in fitness centres?
Will indoor running tracks be available?
Are indoor fitness programs being offered?
Are drop-in programs and open gym times available?
What about pools? When do they open?
|Our Safety Protocols|