Can I purchase tickets at the gate?

No. At this time tickets must be purchased in advance. Tickets will be available at 30 minute intervals and you will enter the zoo during the specific time window on your ticket To purchase tickets, please visit MoveLearnPlay.edmonton.ca

I bought my online ticket, do I have to come right at the start time?

Please arrive anytime inside your 30 minute timed entry window to limit overcrowding. We will be closely monitoring capacity to ensure everyone has a safe and comfortable visit.

What is happening with my membership?

Memberships will be extended for the number of days the zoo was closed to ensure members receive the full 12 months purchased.

I am a member, do I have to pay the general admission price or is that included in my membership?

Your membership is still active and will count toward your admission. You still need to book a timed entry online to visit the zoo.

My membership has expired, how can I renew my membership?

Yes, you can purchase or renew memberships on MoveLearnPlay.edmonton.ca

Does my timed ticket mean I have to exit at a certain time?

There is no requirement to leave the zoo at a certain time. You're welcome to explore the zoo at your own pace. We have reduced our daily capacity to help accommodate people who wish to stay longer.

Is there a family admission rate?

No. Our available admission types are General (ages 13+), Child (ages 2-12), and Tot (0-23 months). We are currently offering special admission rates.

Do I have to wear a face mask?

Face masks are recommended but are not required. If you choose to wear a mask, please ensure you are following proper safety precautions when putting it on and removing it.

Will there be any animal talks?

No. Animal talks are currently cancelled.

Will there be any rides? (train/carousel)

Rides and play structures will remain closed for the time being. 

Will the outdoor play structures be open? 

The play structures will remain closed at this time. 

How frequently are you cleaning the washrooms?

All bathrooms will be cleaned and sanitized regularly throughout the day. Please practice good hand hygiene.

Will the Zootique be open?

The Zoo-tique gift shop will have modified operations. 

Will you be selling face masks?

The Zoo-tique gift shop will be stocking a small supply of masks for sale.

Will there be any food service available?

Yes. Moo at the Zoo will be providing walk up service only. 40 Acres will have a takeout window but the indoor seating area is closed. Sandwich & Sons will have takeout service and indoor seating at 50 percent capacity. The vending machines are available. However, water fountains will not be available.

How will I navigate the zoo?

Our online map and the Edmonton Valley Zoo app have been updated to show the paths you will be asked to follow. Directional signage is also in place, and staff will be onsite to help maintain the flow of traffic.

Will there be stroller rentals available? 

Stroller and scooter rentals will not be available at this time. You are welcome to bring your own.

Will there be hand sanitizer stations around the zoo? 

Yes, we will ensure hand sanitizer is available at locations around the zoo, including at the entrance and exit. We also encourage you to bring your own sanitizer and to wash your hands often with soap and water.

Will any buildings be closed? 

Yes. Due to space restrictions to allow for physical distancing, there will be no access to the EdVenture Lodge or the Elephant House. The reptile and nocturnal wings inside Saito Centre will also be closed.

Will there be any exhibits closed? 

The Elephant House and portions of Saito Centre (reptile and nocturnal wings) will be closed, and there is limited accessibility to Arctic Shores due to the uneven path and stairs in the exhibit area. All closures are subject to change. Please adhere to physical distancing requirements in all areas of the zoo.

What if I missed part of the zoo on the one way route?

We ask that you do not back track. If you missed a section of the zoo, please follow the map and directional signage to get to that area with the correct flow of traffic.

Will the Urban Farm contact yard be open? 

No, the contact yard will not be open but you will be able to see the animals in the contact yard. 

What happens if there is a COVID19 exposure while I am visiting?

In the unlikely event that this does happen, the City of Edmonton will work with Alberta Health Services to ensure all proper processes and protocols are followed.

When does the event run?

Thursdays-Sundays, Nov. 27-January 3. Daily the week of Christmas. Closed Dec. 24 & 25. 3:30- 9 p.m.

Why have the zoo hours changed?

We are committed to hosting the annual Zoominescence event, which is normally hosted by the Valley Zoo Development Society. Because of budget constraints due to the COVID-19 pandemic, the zoo is co-hosting the event this year. In order to stay within budget and provide the best possible experience for our visitors, the only hours the zoo will be open during this time period are the Zoominescence festival hours - 3:30-9 p.m.

When is the zoo open?

Thursdays-Sundays, Nov. 27-January 3. Daily the week of Christmas. 3:30-9 p.m. Closed Dec. 24 & 25

How much does it cost?

$14.95 per Adult / $10.50 per Child / $13.50 per Youth or Senior

• Regular admission rates are:

Can I use my memberships?

Yes, memberships are accepted but you still need to book your timed entry online.

Why is it called EPCOR Zoominescence?

EPCOR graciously agreed to be the title sponsor of this event to help offset our costs.